Member-Owners,

Our mission statement: Jump River Electric Cooperative is to provide reliable, safe, sustainable, and affordable utility services to the communities we serve. This must be at the front of all that we do. I am writing today to inform you that we will be modifying our operations during this COVID-19 crisis.

• Why? Safety. History tells us that stopping a pandemic is best done by limiting unnecessary contact with possible sources of contamination and then spreading it further.  This is not a panicked reaction to any media hype. It is a proactive response as a proven means to slowing down a contagious disease. Yes, we could wait but the price of waiting is not worth what is at risk.
• For how long? This is obviously a fluid time and hard dates are difficult, but we will follow the state mandated time frame and communicate changes to the website and Facebook page, often.
• What about our front door? Beginning March 19, 2020, we will be closing our front door to walk-in business. Members will be asked to call in during normal business hours to handle any issues. We will deal with each request for in person contact on a case by case basis.
• Are we closed?  No, the office will be staffed to answer calls and emails from our members.  Payments can be made through the mail, the Pay by Phone number located on your bill, through SmartHub or in the drop box outside of the building.  Linemen and office staff will continue to work in a controlled environment to serve our members.  We will simply be working differently for a time.

I sincerely appreciate your patience and understanding. I cannot stress enough that this is done as a precaution, not out of panic. Jump River Electric is taking proactive steps to keep employees safe so that we can continue to provide you with the electrical services in which you rely.

Sincerely, Jim