Report an Outage

Always report your power outage.  During working hours, call 715-532-5524 (Ladysmith) or 715-634-4575 (Hayward).  If after-hours, use your mobile phone and click the button below.

You can also report an outage through SmartHub by clicking the Report Power Outage link.

Report After-Hours Outage

View Current Outages

Check out the map to see if there are outages in your area.  As always, if you are experiencing an outage, call 1-866-273-5111 if after-hours.

Outage Text Alert Notification is available.  Learn how to sign up for text or email alerts here.

View Outages

What to Do If You Lose Power

1.  Check breakers and see if neighbors are out

2.  Find your account number and report outage

3.  Find more helpful tips here

REPORT OUTAGES BY PHONE

 

The live outage map will show you which townships are experiencing outages and how many people are currently out of power. This outage map is provided as a courtesy to keep members informed.   

Outage numbers are estimates at the time the map is updated; and accuracy is not guaranteed for official publication purposes, but is very generic with fine detail for member safety purposes.  

Remember to always report an outage and have your account number available to help expedite your call. 

Safety First

Learn and share these electrical safety rules with your family.Stay away from power lines, meters, transformers and electrical boxes.

  • Don't climb trees, fly kites, or work near power lines and poles.
  • Always follow generator installation and safety instructions.
  • Stay in the car if you are in a car accident with a power pole.  The exception to this rule is if your car is on fire.
  • Because water conducts electricity, do not use appliances or power tools while your hands are damp or while standing in or near water.
More Safety Tips

Planned Power Outage

On the occasion of a planned power outage (scheduled to allow for repairs or upgrades), every attempt is made to contact our members by phone to ensure that they are aware of the time and duration of the planned outage.

We also need to know who depends on life-support equipment during planned and unplanned outages.  Please call 715-532-5524 (Ladysmith) or 715-634-4575 (Hayward) to update your phone number or to report the names, locations, and life-support equipment used by member.

Report Life-Sustaining Equipment Used

Power Restoration

When severe storms knock out power over a large area, line workers must decide where to go first in order to restore service to the greatest number of customers in the shortest amount of time. Safety is always a top priority and dangerous problems must be attended to first. Here's a general description of how JREC responds to outages in order to get your lights back on.

Read more on Powering Up After A Storm.

Watch a video on How Power is Typically Restored During a Power Outage.

Storm / Generator Safety Tips

Planned Outage Scheduled

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PLANNED POWER OUTAGE SCHEDULED

October 28 at 11:59 p.m. - Flambeau Substation

Dairyland Power Cooperative, our wholesale provider, has scheduled a planned power outage to safely disconnect their mobile substation and return the Flambeau Substation to standard operation. This outage will affect 632 members served by this substation.

The outage will begin Wednesday, October 28, at 11:59 p.m. and is expected to last approximately 3 ½ hours or until around 3:30 a.m. on October 29. Members affected by this planned outage are being notified by phone and steps have been taken to minimize the number of members affected.

We apologize for any inconvenience and appreciate your patience as this necessary work is completed. Please contact if you have any questions.

Once the outage occurs, you can stay updated by viewing the outage information in our mobile-friendly Outage Map. If you are not already signed up for Outage Alerts, please consider doing this as notifications are provided by either email or text and are sent for both planned and unplanned outages. This helps keep you up-to-date in the quickest way possible. You can find more information on how to do this at https://jrec.com/smarthub-how.

Outages
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BE PREPARED FOR WINTER STORMS BEFORE THEY ARRIVE!

Please read the information below to help prepare for the forecasted winter storm approaching our area.

Be sure to have an emergency kit ready before the next storm hits.  Include a copy of the below list of local emergency resources and their contact information within your emergency kit.

Local Emergency Management List

Always notify Jump River Electric Cooperative when outages occur or if you see downed power lines.  Please call our offices at 715-532-5524 (Ladysmith) or 715-634-4575 (Hayward) during office hours, and after-hours call 1-866-273-5111.  Any unsafe circumstances should also be reported.  Always assume all downed lines are live and avoid approaching them or anything near them, including trees. 

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